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Honest Review of WalterMart Delivery 2020

Have you ever tried WalterMart Delivery? Or wanted to try online grocery?

Going out wasn’t so hard for me before, but since the pandemic, it became scary and too much of an inconvenience. I have to make sure I wear my mask; I have rubbing alcohol or sanitizer, and my cards are ready because I don’t want to pay cash — in short, it was a hassle.

But I can’t deny the fact that grocery shopping needs to be done. So I conformed with the #newnormal and tried online grocery shopping.

Honestly, it all started when I was about to go out to do grocery shopping, but I don’t have clean pants. They were all dirty at the time, and some shorts won’t even fit anymore (ugh, quarantine!), so I turned my computer on and looked for online delivery service.

And guess what?

There are tons of options!

The online grocery war has come, and there are tons of choices but few reviews. So I have to do a little trial and error with my fingers crossed. I’ve heard about WalterMart Delivery, and I’ve always loved WalterMart Supermarket when we were still living in Cavite, so I decided to give it a try. I took some photos, but my phone was broken, and I forgot to back it up in the cloud, so no actual images from me.

Nevertheless, I will share with you my honest experience with WalterMart Delivery.

If you’re in a hurry and you don’t want to read the whole article, you can shop with WalterMart here.

In this review, I will give you an overview of WalterMart Delivery, how it works, how to place an order, some frequently asked questions and you can decide if it works for you. 

Let’s get started. 

What is Waltermart delivery?

WalterMart Delivery

Waltermart Delivery is an online delivery platform of Waltermart Supermarket. Waltermart supermarket is known for its fresh produce and aisles that are always on stock. If you’ve been to any WalterMart Supermarket, you’ll see what I’m talking about. 

Their delivery counterpart just means you can purchase everything from their store at the comfort of your home. All you have to do is place an order, then someone does all the shopping for you, and your groceries will be delivered to your doorstep. 

WalterMart has a lot of branches all over Luzon and they are delivering to a wide range of areas now. Just make sure to select the store near you so they can deliver to you. Plus, the inventories are also based on your chosen store. 

How much are the items? How much is the Waltermart delivery fee? 

The online prices are the same as the actual supermarket price. There were also sales and promotions available.  I haven’t seen any markups with the items, so that’s great. I only needed to pay an extra ₱99 for the delivery fee. And since I got a promo code from their Independence Day promotion,  the delivery fee was waived. 

Other grocery delivery services would charge you a separate fee for the personal shopper plus delivery fee. Waltermart only charges delivery fee and I hope that won’t change. 

I think it’s worth paying the delivery fee rather than spending 2 hours in the grocery store. 

Here’s why: 

  1. Groceries arrive at our doorstep (well, basement) and I don’t have to encounter different people in the supermarket which is frightening lately because of the virus,
  2. I’d rather spend that 2 hours playing with my son or have some me-time than spend it on grocery shopping 
  3. I can avoid impulse buying by purchasing only what I need according to my meal plan

So I think the ₱99 I pay for delivery is worth it. 

By the way,  another thing to note is that there is a minimum total of 2,000 pesos before you can proceed with your order. 

Who would and wouldn’t benefit from online grocery delivery? 

If you’re a work-at-home mom who doesn’t really have the luxury of time to go grocery shopping and just want to be more productive or you want to take extra precautions because of the current pandemic, you would definitely benefit from online grocery. It’s a time saver and a safe option. 

I think though that if you’re picky with produce or the items you buy, then it might not work for you. Though I definitely like how fresh the meat and the produce they picked for me.

Also, if you need the items ASAP, then it might not be for you. They open delivery slots every day, but it fills up so fast. It’s best to order your groceries a day or two from the exact day you need them. When I say the slots fill up quickly, they fill up real fast, like, in a matter of seconds or minutes, maybe. I was about to checkout for a next day morning delivery, but I went back to add a few more items, and my slot was gone. 

How does Waltermart Delivery work?

It’s actually very easy. Here’s a quick step by step guide: 

  1. Sign up and add your location
  2. Pick your store
  3. Shop your items
  4. Make sure to put in substitutes if products are unavailable
  5. Checkout and fill in delivery details
  6. Pick delivery time slot and specific instructions
  7. Review the orders
  8. Process payment 
  9. Wait for Confirmation (they will send you an email for confirmation)

We’ll dig deep on the step by step later.

What are the delivery schedules?

According to their Facebook Account, they open delivery slots every day and same-day delivery is available. But on their website, the best date I can get is next day and the day after next. 

They have two time slots: 

9:00AM – 1 PM and 1PM – 6PM. 

What happens if an item is unavailable?

There were few items that were unavailable with my order. When you place your order online you have several replacement options if an item is unavailable.

You can choose:

  • Best Comparable
  • Same brand (different size)
  • Same size (different brand)
  • Same price (different brand and/or size)
  • No substitution

With my last order, they can’t probably find an alternative to my unavailable items, so they did not include it in the transaction. They replaced some of my order with a similar item and different brand, or same brand but different size. An example is Dreu’s Milk. I ordered 1.2 kg of Promil Four, but only 1.8 kg is available, so they called me to confirm if that’s okay. Which I think is great because you’ll know what to expect. However, a few snack items weren’t available, and they did not inform me. They did not make any replacement, too, so I am left with no snacks at all. 

I think it would be great if they’ll have a chat option on their app where you’ll receive notification once the shopper is already picking up your items and you get to chat with them when some items are unavailable and you get to pick your alternative. Just an idea. 

But yeah, that’s what happens when an item is unavailable.

The items were kept fresh despite it’s late delivery, and they arrived in good condition. I just noticed there are a lot of plastic bags, maybe they can opt for boxes next time if possible. 

What are Waltermart Delivery’s Payment Options?

There are four payment options available for Waltermart Delivery:

  1. Credit/Debit Card
  2. GCash
  3. GrabPay
  4. Cash on Delivery (COD)

I paid through Gcash on my last order and due to some last-minute changes in the groceries, the total amount of my transaction was beyond the amount I initially paid with GCash, so I had to pay with actual cash when the rider arrived. 

I think COD is a best option too because if there are any changes with the grocery items, you don’t have to worry about filing a refund because it takes 7-15 days for refunds to be processed. 

How do I place my order?

Sign Up & Add Your Location

Sign up with your name, e-mail address and password. You will use this info if you want to order again from them.

Pick your store

You need to pick a WalterMart store near you because that’s where you’ll shop and where the items will come from.

The store’s shopper will communicate with you regarding your order.

Shop your items

Just hit on the green plus icon to add your item to your cart. You can also use the search option or narrow down through categories.

Make sure to put in substitutes if products are unavailable

Since you won’t be there to do the actual grocery shopping yourself, make sure to select a substitute item in case your chosen product is unavailable.

You can choose:

  • Best Comparable
  • Same brand (different size)
  • Same size (different brand)
  • Same price (different brand and/or size)
  • No substitution

Checkout and fill in delivery details

Make sure to fill in accurate information here most specially with your phone number and address so you won’t have issues with the delivery.

Pick delivery time slot and specific instructions

Once you’re done putting in your delivery information, it’s time to pick the time you want the items delivered and the time frame. Check out my experience later because they were not able to deliver my grocery at the time picked.

Review the orders

Before finally making your payment, make sure to double-check the items you’ve chosen. You will see that in the second step in checkout.

Process payment 

This is where you’ll make your payment thru Debit/Credit Card, GCash, GrabPay or Cash on Delivery.

Wait for Confirmation (they will send you an email for confirmation)

Once done, you will receive an email to confirm your order. it looks like this:

My Experience with WalterMart Delivery Service

I placed an order June 12 and the soonest schedule I can get is June 14. I picked the 9AM to 1:00PM slot but the groceries arrived at around 4:00PM. They were 3 hours late. 

Apparently, they shop your items in the schedule you picked, process the transaction and wait for available riders for delivery. In my case, there were no available riders even after the transaction was done so it arrived late. It didn’t really matter that much to me but if I was someone who really needed the goods right away, then I don’t think that would be a good experience. 

They do respond though when you text them to ask about the status of your order. The personal shopper communicate well regarding the status. In my case, he/she told me that it has already been transacted and just waiting for a rider to deliver it to my place.

So if you’re in a rush, you might want to check other options. 

Another thing I noticed is that they’ve written my last name in all the plastic bags to make sure nothing will be misplaced which I think is a good idea (well, not the use of too many plastic bags, I hope they use boxes next time).

So far, my items arrived safely, the riders were friendly and event the shopper. The produce and meat are fresh too.

Will I order again from WalterMart Delivery? My final words…

Yes, I definitely will, but not when I’m in a hurry.  What I will do differently is to order the groceries ahead of time to give a little leeway when there are delays with delivery. I understand that there are limitations with the riders, but I just hope that they will fulfill their promise to deliver it on the schedule you picked so you won’t keep waiting. 

The great thing is that it’s accessible, they deliver, and they take one less thing off your to-do list — grocery shopping. 

So if you’re thinking of buying your next week’s grocery online, you can try WalterMart Delivery if it’s available in your place. 

Saves a lot of time, money and keeps you safe at the same time. 

What’s your take on online grocery? Have you tried it?

Any other delivery alternatives you want us to try and review?

Let me know in the comments below!

Check out these blog posts:

Meal Planning

Paying through Gcash: Everything you need to know about GCash

Shop Online with BillEase

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My Name is Sza — content creator, digital designer and a mom of a feisty toddler.

I am the creative behind Love From Sza.

Feel free to browse around and enjoy the blog and hope you pick a thing or two. I wish that you’ll enjoy it as much as I enjoyed creating it.